What do I do if the package is damaged when it arrives?

If the package arrives damaged, write this on the deliverers’ paperwork when you are asked to sign for it. If it is obvious that the goods inside are damaged, then please refuse to accept the package although a slightly damaged package may not actually result in damaged goods inside. If you have time, please take a quick digital photo of the damage before opening the package. Once opened, please examine the print and if it has been damaged, please again photograph the damage and email info@photosailing.co.uk with the images. We will then arrange with you to return the goods and a replacement sent or payment for the goods refunded.

Why does the print look slightly different to the image on my computer screen?

All monitors are different and whist ours are calibrated, what you see may be slightly different. So for all UK mainland customers we offer a Money Back Guarantee, if you are not completely satisfied with your paper print or greeting card purchase, simply email us and return the print to us within 7 days. When the print is received, in its original condition, we will replace the print or refund the cost of the print. 100% satisfaction guaranteed! See 'What do I do if I want to cancel my order?' below for more information on what to do.

What do I do if I want to cancel my order or return the goods?

Please contact us immediately by email at info@photosailing.co.uk If the print has not yet been printed, then the order will be cancelled and you will receive a 100% refund.

If you wish to cancel your order after it has been printed, or when you receive the print, email info@photosailing.co.uk with your decision and return it at your own expense secured in its original packaging. Please include your name, address, email address, telephone numbers, as well as your order number and ask you to include a brief description of the reason for the return. Once received, we will refund you 100% of the amount paid for the print excluding the delivery cost. The print must be returned within 7 days from the date of delivery to you. You are strongly advised to return the goods using a trackable service as without receipt of the goods in their original condition by us, there will be no refund.

Right of Withdrawal EC Distance Selling Directive 2014

All goods offered for sale including prints, posters, frames, canvas, and hard backed prints are printed and made on demand to your personalised specification. As such, they are excluded from the EC Distance Selling Directive concerning the Right to Withdraw from the contract of sale .